Visakhapatnam Urban Development Authority

.	CITIZEN'S CHARTER

In its endeavour to make Visakhapatnam a planned city and to improve the quality of life in terms of every citizen, the VUDA releases this Citizen's Charter with the objective of streamlining public services on the principles of SMART administration launched by the Govt. of Andhra Pradesh to keep alive public expectations and inform the citizens regarding their rights and responsibilities. This document is a commitment to provide efficient and prompt services to the citizens in the expectation that the citizens will reciprocate and involve themselves in the sustained planned growth of their city.

The purpose of this Charter is to provide:

	Efficient, prompt and courteous service with dedication to integrity and fairness.
	All important information to the citizens about various services.
	Time bound and transparent service in all transactions; and to
	Solicit co-operation of the people in achieving the main objectives of VUDA through partnership and togetherness.

This Charter is not a legal document against the VUDA nor the customers.

PREAMBLE

In order to ensure proper planning and development of Visakhapatnam Development area as per the Master Plan and Zonal development Plans and making Visakhapatnam a model city in the country, citizens can contribute and help VUDA in keeping away from unauthorized developments and seek proper permissions in the interest of improving the quality of life and general environment.

The VUDA therefore, believes that proper interaction with and active participation of the citizen in the process of planning and implementation of the plan is necessary to achieve its objective and provide efficient and standardized services to the citizens while fixing responsibilities on the officials and time frame in which they are to attend and redress public issues and grievances on a people friendly basis.

1.1

The VUDA provides the following services to the public:

a)	Layout permissions
b)	Building permissions
c)	Issue of No objection certificates-referred by Commissioner of Police & Dist. Collector
d)	Land industrial activities
e)	Land use information

SERVICE STANDARDS

2.1

PLANNING

Layout permissions - Residential, Commercial, Industrial

i)	Plot sub-division, amalgamation etc.
ii)	Group housing schemes

Building permissions

i)	Residential apartment Complexes - stilt + 5 floors
ii)	Multi-storeyed buildings beyond 5 floors
iii)	Commercial, shopping complexes, buildings of educational institutions.
iv)	Industrial buildings.

NOTE: Individual residential building permissions - The VUDA has authorized local bodies concerned to grant permissions

No Objection Certificates

To undertake activities like establishing petrol pump stations, cinema theatres, etc.

Appeal to VUDA as per the Zoning Regulations

Change of land use

Land use information

Land use certificates are issued by VUDA as per the land use envisaged in the Master Plan / Zonal Development Plans.

SERVICE DELIVERY STANDARDS & TIME SCHEDULE:

3.1

PLANNING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Change of land uses	30 days
2	Apartments / Commercial complexes	24 days
3	Layouts approvals	30 days
4	Building applications	10 days
5	Issue of land use certificates	02 days
6	No Objection certificates	07 days

3.2

ENGINEERING WING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Release of EMD of unsuccessful Tenderers	02 days
2	Attending rectifications in buildings of Housing schemes within the defect liability period	10 days
3	Leakages / plumbing defects in old shopping complexes / houses / buildings minor nature	03 days
4	Leakages / plumbing defects in old shopping complexes / houses / buildings Major defects	15 days
5	Permissions for alterations / modifications in shops / office complexes	10 days

3.3

ADMINISTRATIVE WING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Allotment of Auditoriums / Kalyanamandapams / Children's theatre	2 days
2	Allotment of unsold vacant sites / vacant houses on application	10 days
3	Exchange of VUDA land to land loosers	30 days
4	Issue of Non Acquisition certificates	7 days
5	Allotment of shops / stalls / bunks / office accommodations on requisition	7 days
6	Refund of deposits to unsuccessful allottees	7 days
7	Refund of excess amount paid	7 days
8	Transfer of allotment in favour of Legal Heir after furnishing all the required documents	3 days
9	Sending of receipts for the payments made by post	3 days
10	Handing over of sites / houses after paying the required amount	5 days
11	Allotment of additional extent after survey	7 days
12	Furnishing of break up particulars for the amounts paid for I.T.	3 days
13	Supply of Computer Account Copy	3 days
14	Issue of No Objection Certificate for obtaining loan from any financing agency for clearing the amounts due / construction purpose	3 days
15	Sending of letter for submission of required documents for sale permissions	7 days
16	Issue of sale permission after receipt of all required documents	3 days
17	a) Issue of intimation for payment of balance cost for Sale submission of required document b) Registration after receipt of all documents as at (A) above	10 days 3 days

3.4

ACCOUNTS WING:

Sl. No.	Subject	Time schedule for disposal of the applications
1	Credit verification of the allottees payments	3 days
2	Refund of house / site deposits to the allottees	3 days
3	Payment of miscellaneous bills	3 days

3.5

URBAN FORESTRY DIVISION:

	86 Nos. of free VUDA park entry passes were given to Senior citizens.
	Sound system was provided to senior citizens to deliver spiritual songs, classical songs.
	Yoga kendram at VUDA park has been provided to the public at very concessionary rate.
	Skaters are allowed with free entry into VUDA park.
	Saplings are being supplied to the public at subsidized rates at MVP Central Nursery, VUDA.